Shipping policy

1. Invacare's goal is to ship orders for stock products as soon as possible. Most in-stock orders will ship within 2-4 business days. 

2. Updates to your order status can be made or reviewed at Invacare’s Shopify storefront, under My Account>Order history.

3. Invacare will ship to the 48 US contiguous states, Hawaii, Alaska, and the District of Columbia. We are currently unable to ship internationally.

4. All shipments from Invacare are F.O.B. Origin, Freight Prepaid. Title of products transfer to the customer at the time the product is loaded on the carrier’s truck at the Invacare distribution center or manufacturing location, and Invacare prepays the transportation charges. If a delivery cannot be completed on the first attempt, the customer will be responsible for all charges associated with the re-delivery direct with the carrier.

5. Invacare reserves the right to ship a product from its choice of location. Invacare has several distribution centers located across the United States.

6. All shipment requiring a freight carrier to deliver will be sent with a liftgate. The Carrier will then be able to offload the shipment onto the customer’s property. The carrier will not bring products into the residence unless the customer selects “Inside delivery” at the time of checkout.

7. If you require an inside delivery, it must be selected at the time of checkout. There is an additional charge for an inside delivery. Inside delivery means the drive will bring the shipment into the first safe location inside the residence. (Example: garage).

8. Freight carriers will not install or setup the new equipment.